These Terms of Service govern your use of our website and services. By accessing and using our website or any of our services, you agree to comply with and be bound by these terms. Please read this document carefully.

1. Acceptance of Terms

By accessing or using our website or services, you agree to abide by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website and services.

2. Changes to Terms

We may update these terms from time to time to reflect changes in our business, technology, legal requirements, or for other reasons. We will notify you of any material changes to these terms, and the updated terms will be effective upon posting. Your continued use of our website or services after the effective date of the updated terms indicates your acceptance of the revised terms.

3. Use of Our Services

You may use our website and services for lawful purposes only. You agree not to engage in any activities that violate any applicable laws, regulations, or the rights of others. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of LF Health and Beauty Solutions Pte Ltd and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works based on this content without our explicit permission.

6. Disclaimers

Our website and services are provided on an “as is” and “as available” basis without any warranties of any kind. We do not guarantee that our website or services will be error-free, secure, or uninterrupted.

7. Limitation of Liability

LF Health and Beauty Solutions, its affiliates, and its employees will not be liable for any indirect, consequential, or incidental damages arising out of the use of our website and services.

8. Indemnity

You agree to indemnify and hold LF Health and Beauty Solutions and its affiliates, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our website and services, your violation of these terms, or your violation of any rights of a third party.

9. Termination

We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without notice, for any reason, including, but not limited to, violation of these terms.

10. Governing Law

These terms are governed by and construed in accordance with the laws of REplublic of Singapore, without regard to its conflict of law principles.

11. Contact Us

If you have any questions or concerns about these terms, please contact us at

Return Policy

Reporting Issues (24‑Hour Window):
If your camel milk arrives spoiled, damaged, incorrect, or expired, you must contact us within 24 hours of delivery via one of these channels:

• Email: [email protected]
• Website contact form

What We Need From You:

• Order number
• Brief description of the issue
• Photo of the product showing the problem
• Photo of the cap sticker (lot number & expiration date)
• Photo of packing slip (if wrong or missing item)

Resolution:
Once we receive your complete claim within 24 hours, we’ll respond within 4 business hours and — if eligible — will offer

• A replacement shipped at no cost

Resolutions are typically finalized within 3–5 business days.